Maple Where We Ship
Orders placed on mapleresearchlabs.com ship within Canada only. Every order is packaged and dispatched from British Columbia. Orders with a shipping address outside Canada cannot be fulfilled from this store.
Customers in the United States are served by our separate US store at mapleresearchlabs.co, which ships from within the United States under its own shipping policy.
Dispatch Cut-off and Processing
Cut-off: Orders placed by 2:00 PM Pacific Time, Monday to Friday, ship the same business day.
After the cut-off: Orders placed after 2:00 PM PT, on weekends, or on British Columbia statutory holidays ship the next business day.
Payment: An order is dispatched once payment has been confirmed. The cut-off applies to the time payment is confirmed, not the time the cart was created.
Carrier, Rates and Delivery Times
Domestic parcels ship with Canada Post Xpresspost. In the rare case that Canada Post service is unavailable or delayed, we use an equivalent tracked alternative carrier. Rates are shown at checkout before you pay.
| Order subtotal (before discount codes, before tax) | Shipping charge |
|---|---|
| $350.00 CAD and over | Free (Canada Post Xpresspost) |
| Any amount with a valid free-shipping promotion code | Free (Canada Post Xpresspost) |
| Under $350.00 CAD | $30.00 CAD flat rate (Canada Post Xpresspost) |
Canada Post’s published Xpresspost delivery standard is next business day for local and regional destinations and two business days for national destinations, counted from the day of dispatch, with longer transit to rural, northern and remote addresses. Delivery times are carrier estimates, not guarantees. Maple Research Labs is not responsible for delays caused by the carrier, weather, or other factors outside our control, as set out in our Terms of Service.
Tracking
Every parcel ships with Canada Post tracking. Your tracking number is emailed to the address on your order when the shipping label is created. You can follow the parcel at canadapost-postescanada.ca. If you have not received a tracking number by the end of the next business day after ordering, email [email protected] with your order number.
Shipping Address Accuracy
Please check your shipping address before completing checkout. If you need to correct an address, email us immediately with your order number. Changes can only be made before the parcel is dispatched. Once a parcel has been handed to Canada Post, the destination cannot be changed by us. If a parcel is returned to us by the carrier as undeliverable, we will contact you to arrange re-dispatch.
Lost, Delayed, Damaged or Incorrect Shipments
Lost or undelivered: If Canada Post tracking confirms the parcel was lost or not delivered, we ship a replacement at no additional charge. Email us with your order number and tracking details; we verify the tracking status with the carrier and then arrange the replacement.
Delayed in transit: A parcel is not considered lost while tracking shows it moving. If tracking has not updated for several business days, contact us and we will open a trace with Canada Post.
Damaged on arrival: Contact us within 48 hours of delivery with photos of the damage (broken vials, compromised seals). We evaluate each case and may replace the affected items.
Incorrect item: Contact us within 48 hours of delivery and we will send the correct item at no charge.
Full details, including the all-sales-final policy for research materials, are in our Return Policy.
Packaging and Storage on Receipt
Orders are packed in protective packaging to prevent breakage in transit. Storage recommendations differ by compound and are listed on each product page; please store each item as indicated as soon as it arrives.
Customs, Duties and Taxes
Because this store ships only within Canada, there are no customs declarations, import duties or brokerage fees on orders from mapleresearchlabs.com. Applicable Canadian sales taxes (GST, HST or PST, depending on the destination province) are calculated and shown at checkout.
Shipping Restrictions
We ship only to addresses in Canada and only to customers who have confirmed at checkout that they are 21 years of age or older and are purchasing for laboratory research use. We reserve the right to cancel and refund any order we cannot ship under this policy. We do not ship to addresses outside Canada.
Questions
Email [email protected] with your order number. Support hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific, and we respond to most inquiries within 24 hours on business days.
Last updated: October 2026. Related pages: Terms of Service, Return Policy, Business Verification, FAQ.