Frequently Asked Questions

We ship all orders within Canada using tracked shipping services. Orders are typically processed within 24 hours on business days.

Shipping Thresholds

• Orders over $250 qualify for free standard shipping.
• Orders over $500 qualify for free express shipping.

Processing Times

• Orders placed before 12:00 PM EST are typically shipped the same business day.
• Tracking information is provided via email once your order ships.

Research compounds are provided in precisely measured quantities appropriate for laboratory applications. The amounts supplied are industry-standard for research purposes and are carefully weighed to ensure accuracy. Each vial contains the stated quantity as verified by our quality control processes.

All compounds undergo independent third-party laboratory testing to verify identity and purity. We provide Certificates of Analysis for each product, documenting test methods and results. Our batch-level quality control protocols ensure consistency across all orders, and we maintain full traceability for every product in our catalog.

Yes. Every product has a Certificate of Analysis (COA) that documents the compound identity, purity testing results, and batch information. COAs are available on product pages. Additional documentation can be provided upon request for research institutions.

Laboratory Research Use Only

All products sold by Maple Research Labs are strictly for laboratory research purposes. These materials are not intended for human consumption, medical use, or veterinary applications. By purchasing, you confirm that you will use these compounds in accordance with all applicable regulations and institutional guidelines.

All sales are final.

Due to the nature of research compounds and quality control requirements, we cannot accept returns or provide refunds once an order has been placed. Please contact us before ordering if you have questions about product specifications or suitability for your research application.

You can reach our team via email at mapleresearchlabs@gmail.com. We aim to respond to all inquiries within 1-2 business days during regular business hours (Monday-Friday, 9:00 AM - 5:00 PM EST). For general questions, please also review our Lab Standards page for detailed information about our quality processes.